In this context, is clear that the reduction of consumption in the residential sector should play an important role in energy effi ciency programmes and policies as is stated in the recent Energy Effi ciency Directive 2012/27/EU. Most energy effi ciency measures implemented in Europe involved technological interventions.

In contrast, everyday energy-consuming behaviours are largely habitual and therefore the potential of energy savings at home with actions focused in consumer behaviour is really promising. In this context the provision of feedback to consumers has resulted in really promising results, achieving savings in the range of 5-20%. But some limitations exists.

The aim of this project is to fi ll the gaps and advanced in this context, being an essential preparatory activity for the future large scale demonstration of feedback methodologies. The key aim of this project is to develop an advanced and integral user-centred framework for the implementation of effi cient energy feedback programmes in the domestic area. Our approach relies in the complete characterisation of the EU energy consumer, and the design of specifi c personalised actions tailored to each consumer pattern detected based on the use of natural language and emotional contents.

NATCONSUMERS will set the scenario to allow strengthening the dialogue between the EU energy system stakeholders in order to defi ne robustness methodologies exploiting to the maximum the potential of energy feedback approaches, fi lling the existing gaps not still covered by previous pilots and experiments. NATCONSUMERS consortium brings together representatives of all stakeholders and areas involved in the project. A concise dissemination and awareness programme is proposed to reach the target communities and increase the impact of the project.